Privacy Policy

At Solid Protect OÜ, your privacy is important to us. We comply with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website https://solidprotect.eu/. By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

This Privacy Policy explains what kind of data we collect, how we use it, and what rights you have to protect your data. This policy applies only to our website and its visitors and does not apply to information collected through other channels.

The data controller is Solid Protect OÜ

Company registration number: 16851651

Email: info@solidprotect.eu

Phone number: +372 56864224

We collect and process information in accordance with the European Union’s General Data Protection Regulation (GDPR), effective as of 25.05.2018.

Data Collection and Use

What Data We Collect

The information we collect includes data that you knowingly and actively provide when using our services or participating in campaigns, as well as any data automatically sent by your devices when accessing our products and services.

Your personal data may reach us in the following ways:

• When you contact us by phone, email, or online chat
• When you browse our website https://solidprotect.eu/
• When you comment on, like, or share a post on our social media account
• When you subscribe to our newsletter
• When you comment on posts on our website

Types of Data Collected

Personal Data

We only request personal information when it is necessary to provide you with our services. By contacting us or visiting our website, you may share the following data:

• First and last name
• Email address
• Phone number
• Conversation history between you and us
• Information about your web browser and IP address

Log Files

Our website https://solidprotect.eu/ keeps log files about visitors. The information collected may include:

• Device type
• Internet Protocol (IP) address
• Browser type
• Internet Service Provider (ISP)
• Date and time of website visits
• Entry and exit pages and number of clicks

The information in log files is used for trend analysis, site administration, visitor activity tracking, and demographic data collection. The collected data is not intended to, nor does it enable, personal identification.

Cookies

Like most websites, https://solidprotect.eu/ uses “cookies.” A cookie is essentially a text file stored on a user’s device when visiting a website. Cookies help remember preferences, regional settings, and usage options for services.

You may disable cookies in your browser settings; however, doing so may affect your ability to use certain features of the site.

Cookies are divided into persistent and session cookies. Persistent cookies remain on your computer or mobile device even after closing the browser, while session cookies are deleted once the browser is closed.

Cookies are categorized by purpose:

Necessary cookies. Session cookies that allow you to use the services offered on our website. These cookies help authenticate users and prevent malicious account use. Without these cookies, we cannot provide the requested services.

Consent cookies. These detect whether a user has accepted the use of cookies on the website.

Functionality cookies. These allow your browser to remember the choices you make while using the site, such as login data or language preferences. Their purpose is to offer you a more personalized experience and avoid re-entering preferences.

How We Use the Data

The collected information may be used for various purposes, including:

• Maintaining, managing, developing, and expanding our website
• Collecting statistics to improve our services and understand visitor behavior
• Identifying you via phone, message, or email
• Sending information and requesting feedback about our services
• Preventing fraud and protecting our website
• Enabling contact via social media
• Reading chat history to provide faster assistance
• Improving the quality and efficiency of our service
• Developing new products or features
• Facilitating and speeding up interactions when you contact us
• For other purposes, such as data analysis, trend research, and evaluating the effectiveness of advertising campaigns

When We May Share Your Data

• We may share or transfer your personal data during a merger, sale of assets, financing, or acquisition of our business. You will be informed if your personal data is transferred and subjected to a new privacy policy.
• We may share your data with partner companies that comply with this Privacy Policy. These may include our parent companies, subsidiaries, joint venture partners, or affiliates.
• We may share your data with business partners to offer you certain products, services, or promotions.
• We may disclose your data with your consent for any other purpose.
• We may disclose your personal data if required by law or in good faith to comply with legal obligations, protect our rights or property, prevent misuse of our services, or ensure user safety.

Data Retention

We retain your personal data only for as long as necessary to achieve the purposes outlined in this Privacy Policy. We retain and use your data as needed to comply with legal obligations, resolve disputes, and enforce agreements.

Log files are generally stored for shorter periods unless required for security enhancement, service improvement, or legal compliance.

Children’s Data

Our services are not directed to children under 13 years of age, and we do not knowingly collect data from them. If we discover that we have collected data from a child under 13, we will delete it from our databases.

Your Rights Regarding Data Protection

You always have the right not to share your data with us, understanding that it may affect your experience on our website. We will never treat you unfairly for choosing not to share personal data. You may request details about the data collected about you at any time.

If we receive personal information about you from a third party, we protect it according to this Privacy Policy and Estonian law. By sharing data about a third party, you confirm that you have the right and permission to do so.

You may withdraw your consent for marketing purposes at any time. You have the right to unsubscribe from communications and request that your data be deleted from our databases. To update or correct your data, please contact us by email at info@solidprotect.eu or by phone at +372 56864224. We will do our best to correct any inaccurate or outdated information.

If you believe we have violated data protection laws and wish to make a complaint, please contact us using the contact details provided in this document and include all relevant details. We will investigate your complaint promptly and respond in writing with our findings and actions taken. You also have the right to contact a supervisory authority or data protection agency.

GDPR Data Protection Rights

We want to ensure that you are fully aware of your data protection rights. Every user of our website is entitled to the following:

• Right of access – You have the right to request copies of your personal data.
• Right to rectification – You have the right to request corrections to inaccurate or incomplete data.
• Right to erasure – In certain cases, you have the right to request the deletion of your personal data.
• Right to restrict processing – You have the right to request the restriction of how your data is used.
• Right to object – You have the right to object to the processing of your personal data under certain conditions.
• Right to data portability – You have the right to request that we transfer your data to another organization or directly to you.

Data Security

The security of your personal data is important to us, but please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

Solid Protect OÜ takes all reasonably necessary measures to ensure that your data is processed securely and in accordance with this Privacy Policy and Estonian law. Your data will not be transferred to any organization or country unless there are adequate safeguards in place to ensure your data’s security.

Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Modified” date at the bottom of this document. By continuing to use our website after such updates, you are deemed to have accepted the changes.

Last modified: 22/10/2025